O2 website usability: testing, secrets and answers

This is the second article in a series of four looking at the usability and testing issues arising from a fairly simple form that the UK telecoms company, O2, use to allow customers to register.

This article discusses error messages and the secret answers that are often used to reset or recover passwords. The problems are merely symptoms of an obvious failure to think through the whole process and how customers will use it.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.