O2 website usability: beating the user up

This is the third article in a series of four looking at the usability and testing issues arising from a fairly simple form that the UK telecoms company, O2, use to allow customers to register.

This article looked at how the form, and the design of the underlying process, doesn’t take account of how customers would use it, and how O2 then makes life difficult for customers who don’t provide exactly the right input first time.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.